Case notes can make or break monitoring results, and good case notes help everyone provide better services. Join us as we explore and review the Purpose and Importance of Case Notes, Characteristics of a Well-defined Case Note, Important Rules for Writing Case Notes, and Privacy and Confidentiality. This session is open to all case managers, supervisors, and best-practice seekers, but will examine the Top 3 Case Note Issues from WIOA Title I monitoring in Illinois. Downloadable resources and sample case note templates will be provided.

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